Batreuse’s Emporium Training Videos
Video 1 - Introduction
00:01 - Batreuse’s Emporium Overview
00:08 - Our Goal
00:15 - How Long Items Stay Before Going to eBay
Video 2 - Tour & Safety
00:00 - Tour & Safety Overview
00:05 - Rope Gate
00:15 - First Aid Kit Location
00:28 - Fire Extinguisher
00:36 - Bat Cave Tour
00:46 - eBay Inventory (Sold Separately)
00:56 -Call for manager for in-person eBay purchases
01:08 - Public-Facing Emporium Area
01:25 - Safe Item Handling (Viewing Mats & Step Stools)
01:44 - Oversized Section
01:48 - Finding Backstock
01:53 - Restocking Shelves & Display Cases
Video 3 - Tags & Colored Dots
00:00 - Tags & Colored Dots Overview
00:03 - Display Tags (Individual Items)
00:26 - Purchasing Items with Display Tags
00:41 - Bulk Tags (Items Without Display Tags, Including Jewelry)
01:04 - Filling Out Bulk Tags
01:22 - Using Bulk Tags for Jewelry Purchases
01:32 - Understanding Discount Color Dots
01:53 - Processing Sale Purchases
02:18 - Placing Dots on New Display Tags
02:28 - Where to Find Extra Color Dot Stickers
Video 4 - Starting Your Shift
00:00 - Starting Your Shift Overview
00:02 - Checking In with the Manager on Duty (MOD)
00:11 - Where to Find the MOD
00:18 - Turning On Lights & Walkie-Talkies
00:30 - Checking Bins/Tags Stock & Finding Extras
Video 5 - Assisting Customers
00:00 - Assisting Customers Overview
00:05 - Greeting Browsing Customers & Monthly Discount Color
00:19 - Option 1: The 45-Degree Rule
00:39 - Option 2: The 3-Foot Rule (Staying Nearby)
00:54 - Option 3: Direct Customer Engagement
01:22 - Why Certain Items Are Separated from the Main Floor
Video 6 - Taking Claimed Items to the Register
00:00 - Taking Claimed Items to the Register Overview
00:02 - Why We Take Items to the Register Directly
00:12 - First Step: Customer Name & Tag Separation
00:23 - Binning & Placing Items on the Register Hold Shelf
00:38 - Handling Claimed Oversized Items
00.59 - Moving Oversized Items to the Bat Cave & Creating Hold Signs
Video 7 - Bat Signal/Walkie Talkie Protocol
00:00 Calling for Emporium Assistance
00:17 Using the "Bat Signal" Protocol
Video 8 - Closing Your Shift
00:00 - Closing Your Shift Overview
00:01 - Turning Off & Docking Walkie-Talkies
00:05 - Logged Entries in the Com Log
00:17 - Leaving Lights On
00:23 - Notifying Staff Before Leaving
Created & Written by Bianca Fuentes
Filmed, Directed & Produced by Abraham Neiswinter
Cast Sal Miller, Arafat Oyeyemi, Bianca Fuentes, Seespriya Jakowlew-Dahlhaus, Jillian Srygley